Help

Getting Started

Find your questions—and the answers—here.

Q: What is Presto?

A: PrestoSM is a combination of the Presto Service and the Presto Printing Mailbox. It allows you to send email, photos, and content to people who don't have a computer or Internet connection. Click here to learn more. If you would like to learn more about how to send email using Presto, click here and use the Presto Mail Preview tool.

Q: Do I need a Presto account to send email to a Printing Mailbox user?

A: No. You can send email to a Printing Mailbox user if you are included on their Presto Friends list. Please contact the Printing Mailbox user and request that they add you to their Presto Friends list.

Q: Do I need a Presto account to receive email on my Printing Mailbox?

A: You must have an account with Presto and a Presto email address to receive messages. If you haven't set up your account yet, you can do so now by going to www.presto.com.

Q: How do I sign up for a Presto account?

A: Go to www.presto.com and follow the step-by-step instructions.

Q: How do I set up a Printing Mailbox?

A: Click here to download the Setup Poster.

Q: Where can I buy the Printing Mailbox?

A: The Printing Mailbox can be purchased online at www.presto.com.

Q: What is a security code? How do I know if I need one?

A: To ensure the accurate delivery of messages, the Presto Service automatically gives each Printing Mailbox a unique security code. If the Printing Mailbox has printed a welcome page with a security code, please proceed as follows:

  • Step 1 - Sign in to your Presto account at: account.presto.com
  • Step 2 - Click the Printing Mailbox Settings button
  • Step 3 - Click the Security tab
  • Step 4 - Enter your security code and press Save

If you don't already have an account, you’ll need to create one. Getting started is easy: go to www.presto.com and follow the step-by-step instructions.

Q: How do I know when the Printing Mailbox is ready to receive email messages?

A: If the blue light on the front corner of the Printing Mailbox is on and you've received a Presto Bulletin indicating that you can receive email, you're good to go! Remember your Printing Mailbox must be plugged in and connected to a phone line at all times to receive messages.

Q: Does the Printing Mailbox require a dedicated phone line?

A: No, a separate, dedicated phone line is not required. The Printing Mailbox can share the phone jack with your analog telephone without interrupting your normal phone service.

  • Step 1 - Connect a phone cable from the Printing Mailbox (from the jack labeled “1-Line” on the Printing Mailbox) to the wall jack as indicated below.
  • Step 2 - Connect a second phone cable from the Printing Mailbox (from the jack labeled “2-Ext”) to your phone as indicated below.

Q: How can I get the Printing Mailbox User Guide online?

A: You can download the User Guide by clicking here.

Q: How can I get the Setup Poster online?

A: You can download the Setup Poster by clicking here.

Q: Is Presto available outside the United States?

A: Currently the Printing Mailbox must be connected to a phone line in the United States. However, email can be sent to a Printing Mailbox user from anywhere in the world. While we plan to expand our current coverage area in the future, we do not have any timeline as to when we will provide service to any other countries.

Q: Can I move my Printing Mailbox to another location with a different phone number?

A: Sure. Just connect your device to the new phone line. There is no need to change anything in your account setup.

Q: How do I connect the Printing Mailbox if I have DSL service in my home?

A: If you have DSL in your home, you will need to use a line filter with your Printing Mailbox. Plug your Printing Mailbox into the filter and the filter into the phone jack in the wall.

Q. I have digital phone service from my cable company. Will Presto work?

A. Presto has been developed and tested to work with traditional (analog) phone lines. Some customers have successfully used Presto with a digital phone line from their cable company. However, due to the many different configurations, adapters and providers, we cannot say with certainty if your particular combination will work. You may need a digital phone line-to-analog converter device.

Q. How do I determine what type of phone service I have?

A. If you are unsure if you have analog, digital, or VoIP service, please contact your phone service provider.

Q: Will the Printing Mailbox work on a phone line that requires you to dial a number to get an outside line?

A: If you need to dial either an 8 or a 9 to reach an outside line, your Printing Mailbox will work automatically. When you first set up the Printing Mailbox and plug it into your telephone jack, it will detect that your phone system requires you to dial an extra number to reach an outside line. This may cause a delay (up to 24 hours) reaching the Presto Service for the first time.

However, once the Printing Mailbox has successfully connected to the Presto Service, it will continue to check for messages on schedule. If your phone system requires you to dial a number other than an 8 or a 9 to reach an outside line, please contact Presto Customer Care at (800) 919-3199 between 6:30am-3:30pm (PT) Monday-Friday.

©2014 Presto Services Inc.