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Printing Mailbox

Find your questions—and the answers—here.

Q: What is included in the box with my Printing Mailbox?

A: The following are included:

  • The Presto Printing Mailbox.
  • A power cord and adapter.
  • A phone cord.
  • A print cartridge.
  • A sample packageof plain 8.5 x 11-inch paper.
  • The Setup Poster and User Guide.
  • Warranty and other information from HP.

Q: How do I change the print cartridge (ink)?

A: The Printing Mailbox must be plugged in before inserting a new or replacement print cartridge. Once the device is plugged in and the blue Ready light is on, please proceed as follows:

  • Step 1 - Open the top cover. Push the cover gently until it stays up. Wait for the printer carriage to move to the right side of the Printing Mailbox.
  • Step 2 - Lightly press down on the print cartridge to release it (a), then remove it from the cartridge slot (b) as indicated below.
  • Step 3 - Remove the new print cartridge (HP 95 or HP 97) from the protective pouch as indicated below.
  • Step 4 - Pull the pink tab to remove the tape from the cartridge as indicated below.
  • Step 5 - Place the new cartridge in the empty slot. Push the top part of the cartridge forward until it clicks into place as indicated below.
  • Step 6 - Close the top cover.

Q: How do I load paper into the Printing Mailbox

A: To load paper, please proceed as follows:

  • Step 1 - Open the Printing Mailbox cover to reveal the paper tray.
  • Step 2 - Tap a stack of 8.5 x 11-inch paper (up to 50 pages) on a flat surface to align the edges.
  • Step 3 - Insert the stack of paper into the tray and slide it forward until it stops as indicated below.
  • Step 4 - Close the top cover. Note: If the paper light continues to blink, check that the top cover is closed properly.
  • Step 5 - Pull out the paper tray extender and flip it open as indicated below.

Q: Can I disconnect the Printing Mailbox from power when it is not in use?

A: The Printing Mailbox must remain plugged in to both a power outlet and your phone line at all times to receive messages.

Q: Does the Printing Mailbox need to stay connected to a phone line at all times?

A: Yes, you must leave the Printing Mailbox connected to the phone line at all times to receive messages.

Q: How can I find out how much ink is remaining in the Printing Mailbox?

A: To see how much ink is remaining in the Printing Mailbox ink cartridge, please do as follows:

  • Step 1 - Sign in to your Presto account at: account.presto.com.
  • Step 2 - View the Printing Mailbox Activity & Settings panel on the bottom left of the page.

You should see a horizontal bar that indicates the ink level in the Printing Mailbox's ink cartridge. To order additional ink, select the "Order Ink" button under the ink level.

Q: Where can I buy a replacement print cartridge (ink)?

A: The most convenient method of replenishing print cartridges is to subscribe to Presto's Supplies Subscription service. This service automatically sends ink and (optionally) paper to your Printing Mailbox user when their ink runs low. For full program details, sign in to your PrestoConnect account management web site, click on the "Manage printer settings" link, and select "Supplies Subscription."

Alternatively, Presto offers genuine HP 95 and HP 97 Tri-Color Print Cartridges and paper through the PrestoDirect online store and by phone at (800) 919-3199 between 6:30am-3:30pm (PST) Monday-Friday. HP 95 and HP 97 Tri-Color Print Cartridges can also be found at many local retailers.

Q: What kinds of paper can I use in the Printing Mailbox?

A: The Printing Mailbox supports standard plain, letter-sized (8.5 x 11-inch) paper. You should not use any other types of paper such as photo paper, cards, envelopes, or transparencies.

The most convenient method of replenishing paper is to subscribe to Presto’s Supplies Subscription service. This service automatically sends ink and (optionally) paper to your Printing Mailbox user when their ink runs low. For full program details, sign in to your PrestoConnect account management web site, click on the "Manage printer settings" link, and select "Supplies Subscription."

Alternatively, Presto offers paper through the PrestoDirect online store and by phone at (800) 919-3199 between 6:30am-3:30pm (PT) Monday-Friday.

Q: Can I connect the Printing Mailbox to a computer and use it like a regular printer?

A: The Printing Mailbox has been designed primarily for users who do not have a computer or access to email. Because it works exclusively with Presto, it will only print email, photos, newsletters, and other information sent through the Presto Service.

Q: What are the dimensions of the Printing Mailbox?

A: The Printing Mailbox is designed to be easy to use and maintain, providing easy access for installing ink and paper. It has the following dimensions:

  • Length — 18.4 inches
  • Width — 15 inches
  • Height — 6.5 inches

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