FAQs
Frequently Asked Questions (FAQs)
Find your questions – and the answers – here.
Account Management and Billing Questions
Below are common FAQs about the Presto Service and Printing Mailbox. Don't see what you're looking for? Click here to ask a question.
- Q: What does the Service Plan include?
- Q: How do I sign in to my Presto account?
- Q: I forgot my account username. What should I do?
- Q: I forgot my account password. What should I do?
- Q: I forgot my Presto email address. What should I do?
- Q: I have a Presto account billing question. What should I do?
- Q: When does billing start for the Presto Service?
- Q: What is the difference between the monthly and annual service plans?
- Q: If I sign up for the annual service plan and then cancel, will I receive a refund for the portion I didn't use?
- Q: What forms of payment are accepted for the Presto Service?
- Q: Why does Presto require that I verify my email address?
- Q: I cannot find the email from Presto asking me to verify my email address. What should I do?
- Q: I received a Presto bulletin saying that my access number has changed. Is there anything I need to do?
- Q: How do I verify or change my access number?
Q: What does the Service Plan include?
A: You receive the following features with a subscription to the Presto Service:
- Presto Mail—Send email just like you do today, from your regular email account to Presto and the HP Printing Mailbox receives it.
- Presto Styles—You can choose from a wide variety of designs so your messages are printed beautifully. Enjoy special designs for Everyday, Special Events, or Holidays.
- Presto Friends—You receive no spam, ads, or junk mail, because your messages are only delivered from people you have selected.
- Presto Calendar—Create a beautiful monthly calendar with the photos of your choice. Just select the calendar style you want and the Printing Mailbox will print it.
- Presto Newsstand—We offer a large selection of ad-free publications included in your monthly service fee that cover a wide variety of topics, including recipes from Wolfgang Puck, articles from Dave Barry, Sudoku Puzzles, and much more.
- Presto Bulletins—We alert you when your ink is running low, and you hear the Presto Tune announcing the arrival of new messages.
Q: How do I sign in to my Presto account?
A: Go to account.presto.com and enter your username and password.
Q: I forgot my account username. What should I do?
A: Go to account.presto.com and then click the link called "Forgot your username or password?" Follow the instructions on the page.
Q: I forgot my account password. What should I do?
A: You'll need to send us a request to reset your password. Go to account.presto.com and click on the link called "Forgot your username or password?" An email will be sent to your account manager with instructions for creating a new password.
Q: I forgot my Presto email address. What should I do?
A: Go to account.presto.com and enter your username and password. The Presto email address will be displayed in bold letters on the Account Management page (e.g. betty@presto.com).
Q: I have a Presto account billing question. What should I do?
A: If you are the Account Manager, please do the following:
- Step 1—Sign in to your Presto account at: account.presto.com.
- Step 2—Click on the link called Your Account in the upper right-hand corner of the page.
- Step 3—Select the Account Billing tab.
If you need further assistance, please call Presto Customer Care toll-free at (800) 919-3199. You can also submit your question online at Ask a Question by clicking here.
Q: When does billing start for the Presto Service?
A: Your credit card will not be charged until you have set up your Presto account and the Printing Mailbox has been set up and has connected to the Presto Service.
Q: What is the difference between the monthly and annual service plans?
A: Presto gives its customers the flexibility to pay for service on either a monthly or annual basis. The monthly service plan costs $9.99 a month and an annual plan costs $99.99 (over 15% savings).
Q: If I sign up for the annual service plan and then cancel, will I receive a refund for the portion I didn't use?
A: Yes, if you decide to cancel your annual service within ten months of activation you will receive a refund.
Q: What forms of payment are accepted for the Presto Service?
A: Presto accepts the following credit cards: Visa, MasterCard, American Express and Discover.
Q: Why does Presto require that I verify my email address?
A: Presto will occasionally email you information about your account and Printing Mailbox. To protect your privacy, Presto requires that you verify ownership of your email address prior to sending you this information.
Q: I cannot find the email from Presto asking me to verify my email address. What should I do?
A: Look for the email message sent from "Presto Bulletins" with the subject line “Please verify your email address.” If you cannot find this email message, please try the following:
*Check if the email from Presto was placed in your Junk Mail folder. To prevent this from happening to future email from Presto,
add "presto_bulletins@presto.com" to your address book.
*Make sure that the email address you provided is correct. If you are the Account Manager, please do the following:
- Step 1—Sign in to your Presto account at: account.presto.com.
- Step 2—Click on the link called Your Account in the upper right-hand corner of the page.
- Step 3—In the Account Overview tab verify that your email address is correct. If it is not correct, you can change it and Presto will send the verification email to the new e-mail address.
Q: I received a Presto bulletin saying that my access number has changed. Is there anything I need to do?
A: The HP Printing Mailbox dials an access number when it calls the Presto Service to check for messages. Presto automatically assigns an access number that is local to the printing mailbox. If the selected number is not local, or you believe the selected number may incur toll charges, you may select a new access number. Sign in to the account management website or call Presto Customer Care at (800) 919-3199 to select a new access number.
Q: How do I verify or change my access number?
A: To verify the access number for your HP Printing Mailbox, sign in to the Presto Account Management website. Go to Printing Mailbox Settings and choose the tab called Access Numbers. You will find your currently assigned access number, and will be able to select a new one if necessary. If you need assistance, please call Presto Customer Care at (800) 919-3199.