Help

Account Management and Billing Questions

Find your questions—and the answers—here.

Q: What does the Service Plan include?

A: You receive the following features with a subscription to the Presto Service:

  • Presto Mail—Approved senders can send email as they always do and the Presto Printing Mailbox retrieves it and prints it on a schedule determined by the account administrator.
  • Presto Templates—Account administrators and approved senders can choose from a wide variety of designs so messages are printed beautifully.
  • Presto Friends—Presto Printing Mailbox users receive no spam, ads, or junk mail, because only messages from approved senders are delivered and printed.
  • Presto Calendar—Approved senders and account administrators can create beautiful monthly calendars personalized with photos.
  • Presto Newsstand—A selection of puzzles and articles from our Newsstand is available at no cost. Additional content subscriptions can be purchased.
  • Presto Bulletins—We alert account administrators when the Printing Mailbox is running low on ink and the Presto user will hear the Presto Tune announcing the arrival of new messages.
  • Delivery Confirmations—Presto will send all approved senders and account administrators a confirmation when the message has been delivered to the Printing Mailbox.
  • Access to the PrestoConnect website—Account administrators can schedule message delivery, create reminders and to-do lists and keep track of Printing Mailbox activity from one easy-to-use website.
  • Presto DailySmile—Presto DailySmile™ is a free service that lets you create a queue of photos from Facebook or your computer and deliver them automatically to a Presto Mail user. It's the easiest way to bring a smile to a loved one's face every day.

Q: How do I sign in to my Presto account?

A: Go to account.presto.com and enter your username and password.

Q: I forgot my account username. What should I do?

A: Go to account.presto.com and click on "Forgot your username or password?".

Q: I forgot my account password. What should I do?

A: You'll need to send us a request to reset your password. Go to account.presto.com and click on the link called "Forgot your username or password?" An email will be sent to your account manager with instructions for creating a new password.

Q: I forgot my Presto email address. What should I do?

A: Go to account.presto.com and click on "Forgot your username or password?".

Q: I have a Presto account billing question. What should I do?

A: If you are the Account Manager, you can view your current billing information by doing the following:

  • Step 1 - Sign in to your Presto account at: account.presto.com.
  • Step 2 - Click on the link called Your Account in the upper right-hand corner of the page.
  • Step 3 - Click on Account Billing on the left side of the page.

If you need further assistance, please call Presto Customer Care toll-free at (800) 919-3199 between 6:30am-3:30pm (PT) Monday-Friday.

Q: When does billing start for the Presto Service?

A: Your credit card will not be charged until you have set up your Presto account and the Printing Mailbox has been set up and has connected to the Presto Service.

Q: What is the difference between the monthly and annual service plans?

A: Presto gives its customers the flexibility to pay for service on either a monthly or annual basis. Presto service is just $15.80 per month with an annual subscription ($189.99 per year, no contract required). Monthly service is available for $18.99.

Q: If I sign up for the annual service plan and then cancel, will I receive a refund for the portion I didn't use?

A: Yes, if you decide to cancel your annual service within ten months of activation you will receive a refund.

Q: What forms of payment are accepted for the Presto Service?

A: Presto accepts the following credit cards: Visa, MasterCard, American Express and Discover.

Q: How do I update my account information?

A: If you are the Account Manager you can update your account information with a new email address, cell phone or billing details. You can also update Presto Friends' contact information.

  • Step 1 - Sign in to your Presto account at: account.presto.com.
  • Step 2 - Click on the link called Your Account in the upper right-hand corner of the page.
  • Step 3 - Click on Account Overview to update other information.
  • Step 4 - Click on Account Billing on the left side of the page to update billing information.

If you need further assistance, please call Presto Customer Care toll-free at (800) 919-3199 between 6:30am-3:30pm (PT) Monday-Friday.

Q: Why does Presto require that I verify my email address?

A: Presto will occasionally email you information about your account and Printing Mailbox. To protect your privacy, Presto requires that you verify ownership of your email address prior to sending you this information.

Q: I cannot find the email from Presto asking me to verify my email address. What should I do?

A: Look for the email message sent from "Presto Bulletins" with the subject line “Please verify your email address.” If you cannot find this email message, please try the following:

*Check if the email from Presto was placed in your Junk Mail folder. To prevent this from happening to future email from Presto, add "presto_bulletins@presto.com" to your address book.

*Make sure that the email address you provided is correct. If you are the Account Manager, please do the following:

  • Step 1 - Sign in to your Presto account at: account.presto.com.
  • Step 2 - Click on the link called Your Account in the upper right-hand corner of the page.
  • Step 3 - Please verify that the email address displayed is correct. If it is not correct, you can change it and Presto will send the verification email to the new email address.

Q: I received a Presto bulletin saying that my access number has changed. Is there anything I need to do?

A: The Printing Mailbox dials an access number when it calls the Presto Service to check for messages. Presto automatically assigns an access number that is local to the Printing Mailbox. If the selected number is not local, or you believe the selected number may incur toll charges, you may select a new access number. To verify or modify the access number for your Printing Mailbox:

  • Step 1 - Sign in to your Presto account at: account.presto.com.
  • Step 2 - View the Printing Mailbox Activity & Settings panel on the bottom left of the page.
  • Step 3 - Click on the "Manage printer settings" link.
  • Step 4 - Click on Presto Service Access Number on the left side of the page.

You will find your currently assigned access number, and will be able to select a new one if necessary. If you need assistance, please call Presto Customer Care at (800) 919-3199 between 6:30am-3:30pm (PT) Monday-Friday.

Q: How do I verify or change my access number?

A: To verify or modify the access number for your Printing Mailbox:

  • Step 1 - Sign in to your Presto account at: account.presto.com.
  • Step 2 - View the Printing Mailbox Activity & Settings panel on the bottom left of the page.
  • Step 3 - Click on the "Manage printer settings" link.
  • Step 4 - Click on Presto Service Access Number on the left side of the page.

You will find your currently assigned access number, and will be able to select a new one if necessary. If you need assistance, please call Presto Customer Care at (800) 919-3199 between 6:30am-3:30pm (PT) Monday-Friday.

©2017 Presto Services Inc.